(Q31021841)

15 October 2017

1 reference

title

Review of the literature on survey instruments used to collect data on hospital patients' perceptions of care (English)

1 reference

15 October 2017

2

Julie Brown

1 reference

15 October 2017

Kimberly A Hepner

3

0 references

author name string

Nicholas G Castle

series ordinal

1

1 reference

PMC publication ID

1361245

15 October 2017

Ron D Hays

series ordinal

4

1 reference

15 October 2017

1 December 2005

1 reference

15 October 2017

Health Services Research

1 reference

15 October 2017

40

1 reference

15 October 2017

6 Pt 2

1 reference

15 October 2017

1996-2017

1 reference

Psychometric properties of the Dutch version of the Hospital-level Consumer Assessment of Health Plans Survey instrument

15 October 2017

1 reference

https://eutils.ncbi.nlm.nih.gov/entrez/eutils/elink.fcgi?dbfrom=pmc&linkname=pmc_refs_pubmed&retmode=json&id=1361245

Patterns of unit and item nonresponse in the CAHPS Hospital Survey

21 June 2018

1 reference

https://eutils.ncbi.nlm.nih.gov/entrez/eutils/elink.fcgi?dbfrom=pmc&linkname=pmc_refs_pubmed&retmode=json&id=1361245

A demonstration of the impact of response bias on the results of patient satisfaction surveys

21 June 2018

1 reference

https://eutils.ncbi.nlm.nih.gov/entrez/eutils/elink.fcgi?dbfrom=pmc&linkname=pmc_refs_pubmed&retmode=json&id=1361245

Patients' experiences and satisfaction with health care: results of a questionnaire study of specific aspects of care

21 June 2018

1 reference

https://eutils.ncbi.nlm.nih.gov/entrez/eutils/elink.fcgi?dbfrom=pmc&linkname=pmc_refs_pubmed&retmode=json&id=1361245

The Picker Patient Experience Questionnaire: development and validation using data from in-patient surveys in five countries

21 June 2018

1 reference

https://eutils.ncbi.nlm.nih.gov/entrez/eutils/elink.fcgi?dbfrom=pmc&linkname=pmc_refs_pubmed&retmode=json&id=1361245

Timing of patient satisfaction assessment: effect on questionnaire acceptability, completeness of data, reliability and variability of scores

21 June 2018

1 reference

https://eutils.ncbi.nlm.nih.gov/entrez/eutils/elink.fcgi?dbfrom=pmc&linkname=pmc_refs_pubmed&retmode=json&id=1361245

Factors determining inpatient satisfaction with care.

21 June 2018

1 reference

https://eutils.ncbi.nlm.nih.gov/entrez/eutils/elink.fcgi?dbfrom=pmc&linkname=pmc_refs_pubmed&retmode=json&id=1361245

Validating a model of patient satisfaction with emergency care

21 June 2018

1 reference

https://eutils.ncbi.nlm.nih.gov/entrez/eutils/elink.fcgi?dbfrom=pmc&linkname=pmc_refs_pubmed&retmode=json&id=1361245

Defining patient-perceived quality of nursing care

21 June 2018

1 reference

https://eutils.ncbi.nlm.nih.gov/entrez/eutils/elink.fcgi?dbfrom=pmc&linkname=pmc_refs_pubmed&retmode=json&id=1361245

Patient evaluation of the hotel function of hospitals

21 June 2018

1 reference

https://eutils.ncbi.nlm.nih.gov/entrez/eutils/elink.fcgi?dbfrom=pmc&linkname=pmc_refs_pubmed&retmode=json&id=1361245

The Satisfaction with Information about Medicines Scale (SIMS): a new measurement tool for audit and research

21 June 2018

1 reference

https://eutils.ncbi.nlm.nih.gov/entrez/eutils/elink.fcgi?dbfrom=pmc&linkname=pmc_refs_pubmed&retmode=json&id=1361245

Important attributes of quality health care: consumer perspectives

21 June 2018

1 reference

https://eutils.ncbi.nlm.nih.gov/entrez/eutils/elink.fcgi?dbfrom=pmc&linkname=pmc_refs_pubmed&retmode=json&id=1361245

Are patients who self-administer their medicines in hospital more satisfied with their care?

21 June 2018

1 reference

https://eutils.ncbi.nlm.nih.gov/entrez/eutils/elink.fcgi?dbfrom=pmc&linkname=pmc_refs_pubmed&retmode=json&id=1361245

Tapping patient satisfaction: a strategy for quality assessment

21 June 2018

1 reference

https://eutils.ncbi.nlm.nih.gov/entrez/eutils/elink.fcgi?dbfrom=pmc&linkname=pmc_refs_pubmed&retmode=json&id=1361245

Does considering severity of illness improve interpretation of patient satisfaction data?

21 June 2018

1 reference

https://eutils.ncbi.nlm.nih.gov/entrez/eutils/elink.fcgi?dbfrom=pmc&linkname=pmc_refs_pubmed&retmode=json&id=1361245

Measuring patient satisfaction for audit in general practice

21 June 2018

1 reference

https://eutils.ncbi.nlm.nih.gov/entrez/eutils/elink.fcgi?dbfrom=pmc&linkname=pmc_refs_pubmed&retmode=json&id=1361245

Getting patients to answer: what affects response rates?

21 June 2018

1 reference

https://eutils.ncbi.nlm.nih.gov/entrez/eutils/elink.fcgi?dbfrom=pmc&linkname=pmc_refs_pubmed&retmode=json&id=1361245

An empirical investigation of two competing models of patient satisfaction

21 June 2018

1 reference

https://eutils.ncbi.nlm.nih.gov/entrez/eutils/elink.fcgi?dbfrom=pmc&linkname=pmc_refs_pubmed&retmode=json&id=1361245

Communication problems for patients hospitalized with chest pain

21 June 2018

1 reference

https://eutils.ncbi.nlm.nih.gov/entrez/eutils/elink.fcgi?dbfrom=pmc&linkname=pmc_refs_pubmed&retmode=json&id=1361245

Elderly patients with heart failure: a study of satisfaction with care and quality of life.

21 June 2018

1 reference

https://eutils.ncbi.nlm.nih.gov/entrez/eutils/elink.fcgi?dbfrom=pmc&linkname=pmc_refs_pubmed&retmode=json&id=1361245

Using hospital performance data in quality improvement: the Cleveland Health Quality Choice experience

21 June 2018

1 reference

https://eutils.ncbi.nlm.nih.gov/entrez/eutils/elink.fcgi?dbfrom=pmc&linkname=pmc_refs_pubmed&retmode=json&id=1361245

The relation between health status changes and patient satisfaction in older hospitalized medical patients

21 June 2018

1 reference

https://eutils.ncbi.nlm.nih.gov/entrez/eutils/elink.fcgi?dbfrom=pmc&linkname=pmc_refs_pubmed&retmode=json&id=1361245

Consumer reports in health care. Do they make a difference in patient care?

21 June 2018

1 reference

https://eutils.ncbi.nlm.nih.gov/entrez/eutils/elink.fcgi?dbfrom=pmc&linkname=pmc_refs_pubmed&retmode=json&id=1361245

Can different patient satisfaction survey methods yield consistent results? Comparison of three surveys

21 June 2018

1 reference

https://eutils.ncbi.nlm.nih.gov/entrez/eutils/elink.fcgi?dbfrom=pmc&linkname=pmc_refs_pubmed&retmode=json&id=1361245

Measuring patients' satisfaction with nursing: 1990-1994.

21 June 2018

1 reference

https://eutils.ncbi.nlm.nih.gov/entrez/eutils/elink.fcgi?dbfrom=pmc&linkname=pmc_refs_pubmed&retmode=json&id=1361245

Patient satisfaction surveys subsequent to hospital care: problems of sampling, non-response and other losses.

21 June 2018

1 reference

https://eutils.ncbi.nlm.nih.gov/entrez/eutils/elink.fcgi?dbfrom=pmc&linkname=pmc_refs_pubmed&retmode=json&id=1361245

How was your hospital stay? Patients' reports about their care in Canadian hospitals.

21 June 2018

1 reference

https://eutils.ncbi.nlm.nih.gov/entrez/eutils/elink.fcgi?dbfrom=pmc&linkname=pmc_refs_pubmed&retmode=json&id=1361245

National survey of hospital patients

21 June 2018

1 reference

https://eutils.ncbi.nlm.nih.gov/entrez/eutils/elink.fcgi?dbfrom=pmc&linkname=pmc_refs_pubmed&retmode=json&id=1361245

My medical care is better than yours. Social desirability and patient satisfaction ratings.

21 June 2018

1 reference

https://eutils.ncbi.nlm.nih.gov/entrez/eutils/elink.fcgi?dbfrom=pmc&linkname=pmc_refs_pubmed&retmode=json&id=1361245

Comparison of questionnaires determining patient satisfaction with medical care

21 June 2018

1 reference

https://eutils.ncbi.nlm.nih.gov/entrez/eutils/elink.fcgi?dbfrom=pmc&linkname=pmc_refs_pubmed&retmode=json&id=1361245

Methods for measuring patient satisfaction with specific medical encounters.

21 June 2018

1 reference

https://eutils.ncbi.nlm.nih.gov/entrez/eutils/elink.fcgi?dbfrom=pmc&linkname=pmc_refs_pubmed&retmode=json&id=1361245

Patient assessments of hospital care

21 June 2018

1 reference

https://eutils.ncbi.nlm.nih.gov/entrez/eutils/elink.fcgi?dbfrom=pmc&linkname=pmc_refs_pubmed&retmode=json&id=1361245

Patient evaluations of hospital care. A review of the literature

21 June 2018

1 reference

https://eutils.ncbi.nlm.nih.gov/entrez/eutils/elink.fcgi?dbfrom=pmc&linkname=pmc_refs_pubmed&retmode=json&id=1361245

Medicare: a strategy for quality assurance, III: Beneficiary and physician focus groups

21 June 2018

1 reference

https://eutils.ncbi.nlm.nih.gov/entrez/eutils/elink.fcgi?dbfrom=pmc&linkname=pmc_refs_pubmed&retmode=json&id=1361245

Patient satisfaction with hospital services: development and testing of a measuring instrument.

21 June 2018

1 reference

https://eutils.ncbi.nlm.nih.gov/entrez/eutils/elink.fcgi?dbfrom=pmc&linkname=pmc_refs_pubmed&retmode=json&id=1361245

Patients evaluate their hospital care: a national survey

21 June 2018

1 reference

https://eutils.ncbi.nlm.nih.gov/entrez/eutils/elink.fcgi?dbfrom=pmc&linkname=pmc_refs_pubmed&retmode=json&id=1361245

Increasing patients' satisfaction with communications

21 June 2018

1 reference

https://eutils.ncbi.nlm.nih.gov/entrez/eutils/elink.fcgi?dbfrom=pmc&linkname=pmc_refs_pubmed&retmode=json&id=1361245

Understanding patient willingness to recommend and return: a strategy for prioritizing improvement opportunities.

21 June 2018

1 reference

Crossref

https://api.crossref.org/works/10.1111%2FJ.1475-6773.2005.00475.X

Assessing consumer perceptions of inpatient psychiatric treatment: the perceptions of care survey.

21 January 2018

1 reference

Crossref

https://api.crossref.org/works/10.1111%2FJ.1475-6773.2005.00475.X

Mental illness as a predictor of satisfaction with inpatient care at Veterans Affairs hospitals

21 January 2018

1 reference

Crossref

https://api.crossref.org/works/10.1111%2FJ.1475-6773.2005.00475.X

HIV patients' experiences with inpatient and outpatient care: results of a national survey.

21 January 2018

1 reference

https://eutils.ncbi.nlm.nih.gov/entrez/eutils/elink.fcgi?dbfrom=pmc&linkname=pmc_refs_pubmed&retmode=json&id=1361245

Measurement of outpatients' views of service quality in a Finnish university hospital

25 November 2018

1 reference

https://eutils.ncbi.nlm.nih.gov/entrez/eutils/elink.fcgi?dbfrom=pmc&linkname=pmc_refs_pubmed&retmode=json&id=1361245

Pain management outcomes for hospitalized Hispanic patients

25 November 2018

1 reference

https://eutils.ncbi.nlm.nih.gov/entrez/eutils/elink.fcgi?dbfrom=pmc&linkname=pmc_refs_pubmed&retmode=json&id=1361245

Valuing people as individuals: development of an instrument through a survey of person-centredness in secondary care

25 November 2018

1 reference

https://eutils.ncbi.nlm.nih.gov/entrez/eutils/elink.fcgi?dbfrom=pmc&linkname=pmc_refs_pubmed&retmode=json&id=1361245

Patients’ Experiences With Hospital Care In Five Countries

25 November 2018

1 reference

https://eutils.ncbi.nlm.nih.gov/entrez/eutils/elink.fcgi?dbfrom=pmc&linkname=pmc_refs_pubmed&retmode=json&id=1361245

Evaluating satisfaction with maternity care in women from minority ethnic communities: development and validation of a Sylheti questionnaire

25 November 2018

1 reference

https://eutils.ncbi.nlm.nih.gov/entrez/eutils/elink.fcgi?dbfrom=pmc&linkname=pmc_refs_pubmed&retmode=json&id=1361245

Adjusting for patient characteristics when analyzing reports from patients about hospital care.

25 November 2018

1 reference

https://eutils.ncbi.nlm.nih.gov/entrez/eutils/elink.fcgi?dbfrom=pmc&linkname=pmc_refs_pubmed&retmode=json&id=1361245

Patient perceptions of service quality. Combining the dimensions

25 November 2018

1 reference

https://eutils.ncbi.nlm.nih.gov/entrez/eutils/elink.fcgi?dbfrom=pmc&linkname=pmc_refs_pubmed&retmode=json&id=1361245

Consumer satisfaction with services in a regional psychiatric hospital: a collaborative research project in Kentucky.

25 November 2018

1 reference

https://eutils.ncbi.nlm.nih.gov/entrez/eutils/elink.fcgi?dbfrom=pmc&linkname=pmc_refs_pubmed&retmode=json&id=1361245

Reporting comparative results from hospital patient surveys.

25 November 2018

1 reference

https://eutils.ncbi.nlm.nih.gov/entrez/eutils/elink.fcgi?dbfrom=pmc&linkname=pmc_refs_pubmed&retmode=json&id=1361245

Managing perceptions of hospital quality. Negative emotional evaluations can undermine even the best clinical quality

25 November 2018

1 reference

https://eutils.ncbi.nlm.nih.gov/entrez/eutils/elink.fcgi?dbfrom=pmc&linkname=pmc_refs_pubmed&retmode=json&id=1361245

Patient satisfaction or acquiescence? Comparing mail and telephone survey results.

25 November 2018

1 reference

https://eutils.ncbi.nlm.nih.gov/entrez/eutils/elink.fcgi?dbfrom=pmc&linkname=pmc_refs_pubmed&retmode=json&id=1361245

Refinement of the questionnaire 'quality of care from the patient's perspective' using structural equation modelling.

25 November 2018

1 reference

https://eutils.ncbi.nlm.nih.gov/entrez/eutils/elink.fcgi?dbfrom=pmc&linkname=pmc_refs_pubmed&retmode=json&id=1361245

Influence of patient and hospital factors on consumer satisfaction with inpatient mental health treatment

25 November 2018

1 reference

https://eutils.ncbi.nlm.nih.gov/entrez/eutils/elink.fcgi?dbfrom=pmc&linkname=pmc_refs_pubmed&retmode=json&id=1361245

Assessment of postoperative pain management: patient satisfaction and perceived helpfulness.

25 November 2018

1 reference

https://eutils.ncbi.nlm.nih.gov/entrez/eutils/elink.fcgi?dbfrom=pmc&linkname=pmc_refs_pubmed&retmode=json&id=1361245

The development and application of a patient satisfaction measurement system for hospital-wide quality improvement.

25 November 2018

1 reference

https://eutils.ncbi.nlm.nih.gov/entrez/eutils/elink.fcgi?dbfrom=pmc&linkname=pmc_refs_pubmed&retmode=json&id=1361245

Implementing TQM in a military hospital in Saudi Arabia

25 November 2018

1 reference

https://eutils.ncbi.nlm.nih.gov/entrez/eutils/elink.fcgi?dbfrom=pmc&linkname=pmc_refs_pubmed&retmode=json&id=1361245

Cleveland health quality choice: a model for collaborative community-based outcomes assessment.

25 November 2018

1 reference

https://eutils.ncbi.nlm.nih.gov/entrez/eutils/elink.fcgi?dbfrom=pmc&linkname=pmc_refs_pubmed&retmode=json&id=1361245

Comparing public and private hospital care service quality

25 November 2018

1 reference

12 December 2020

Patient perceived quality-of-care in hospital in the context of clinical pathways: development of an approach

1 reference

12 December 2020

The impact of TennCare on patient satisfaction with care

1 reference

12 December 2020

A comprehensive assessment of satisfaction with care: preliminary psychometric analysis in an oncology institute in Italy

1 reference

12 December 2020

Satisfying patients' rights: a hospital patient survey

1 reference

12 December 2020

Hospital quality trends. A short-form patient-based measure

1 reference

12 December 2020

Benchmarking and quality improvement: the Harvard Emergency Department Quality Study

1 reference

12 December 2020

Study of the relationships of physical and mental health to patient satisfaction

1 reference

12 December 2020

Family matters: a quality initiative through the patient's eyes

1 reference

12 December 2020

Patients' views on quality of care: age effects and identification of patient profiles

1 reference

12 December 2020

The development of an instrument to measure satisfaction with physical therapy

1 reference

12 December 2020

Increasing understanding of patient needs during and after hospitalization

1 reference

12 December 2020

The dimensions of service quality for hospitals: development and use of the KQCAH scale

1 reference

12 December 2020

Development of a patient-orientated instrument to measure service quality in outpatient departments

1 reference

12 December 2020

Analyzing patient satisfaction: a multianalytic approach

1 reference

12 December 2020

Customer awareness and preferences toward competing hospital services

1 reference

12 December 2020

Payer-hospital collaboration to improve patient satisfaction with hospital discharge

1 reference

12 December 2020

Changing priorities for improvement: the impact of low response rates in patient satisfaction

1 reference

12 December 2020

The effect of bedside case presentations on patients' perceptions of their medical care

1 reference

12 December 2020

Inpatient and ambulatory patient satisfaction with nursing care

1 reference

12 December 2020

Charting patient satisfaction

1 reference

12 December 2020

The development, validity and application of a new instrument to assess the quality of discharge planning activities from the community perspective

1 reference

12 December 2020

Measuring and improving patients' and families' perceptions of care in a system of pediatric hospitals

1 reference

12 December 2020

Measuring patient satisfaction in a community hospital

1 reference

12 December 2020

Compendium of instruments measuring patient satisfaction with nursing care

1 reference

12 December 2020

Patient judgments of hospital quality. Conclusions and recommendations

1 reference

12 December 2020

Results of a comparative study of in-patient satisfaction in eight hospitals in the Paris region

1 reference

12 December 2020

Patient satisfaction: the impact of past experience

1 reference

12 December 2020

A questionnaire for patients' evaluations of their physicians' humanistic behaviors

1 reference

12 December 2020

Patient satisfaction surveys and multicollinearity

1 reference

12 December 2020

Short-form measures of physician and employee judgments about hospital quality

1 reference

12 December 2020

Closing the audit loop: a patient satisfaction survey

1 reference

12 December 2020

Evaluating a patient satisfaction survey for maximum benefit

1 reference

12 December 2020

Impact of reminders and method of questionnaire distribution on patient response to mail-back satisfaction survey

1 reference

12 December 2020

Development of an instrument to measure patient perception of the quality of nursing care

1 reference

12 December 2020

Seeking consumer views: what use are results of hospital patient satisfaction surveys?

1 reference

12 December 2020

Parents' report of children's hospital care: what it means for your practice

1 reference

12 December 2020

Patients, nurses, and physicians have differing views of quality of critical care

1 reference

12 December 2020

10.1111/J.1475-6773.2005.00475.X

Identifiers

DOI

1 reference

15 October 2017

1 reference

PMC publication ID

1361245

15 October 2017

PubMed publication ID

16316435

1 reference

PMC publication ID

1361245